Frequently Asked Questions

1. Go to : http://helpdesk.econstruct.com.my/
2. Click on "Open New Ticket" button or click on "Open a new ticket" tab
3. Login to your account or create new account if you have not registered.
4. Select help topic "Website"
5. Insert your issue summary.
ie :

• myCrest System : unable to login to admin account ,or;
• myCrest Portal : unable to login to admin account

6. Insert details on the reason for opening the ticket and select priority level
7. Click create ticket.
8. Ticket will be assigned automatically to the Technical team and they shall response accordingly.